Frequently Asked Questions

Which models are available?

Our current range is C1, C1 Pro and M9. Choose a model to view its specifications and available colours.

Which colours can I choose?

C1 and C1 Pro are available in White and Black. M9 is available in Black and Gray. Some colour-specific photographs are still being added; contact support@shopvelopro.com if you would like to confirm the appearance before ordering.

Where do you deliver?

We deliver from Germany to all 27 EU countries, the United Kingdom, Switzerland and Norway. Standard delivery is free and is estimated at around 7 days. See our shipping policy.

What currency will I pay in?

Prices and checkout payments are in euros (EUR).

How do I choose the right model?

Compare battery capacity, tyre size, dimensions and bike weight on each product page. For help, email support@shopvelopro.com with your riding needs.

How do I request after-sales support?

Email support@shopvelopro.com with your order number, model and a description of the issue. Please contact us before sending any return.